Privacy Policy

This Privacy Policy explains what personal information Vape Shop Dubai UAE (vapeshopdubaiuae.com, “we”, “us”) collects when you use our website or order from us, how we use it, and the choices you have. By using the site you accept this policy.

Who we are

Vape Shop Dubai UAE is an online retailer of vaping products serving customers in the UAE. You can reach us on WhatsApp at +971 56 389 8101 or through our Contact us page.

Information we collect

  • Order information: your name, delivery address, phone number, email address and the items you order, whether you check out as a guest or with an account.
  • Account information: your login details if you create an account.
  • Age verification: we may ask for your Emirates ID or passport to confirm you are 18 or over, as UAE law requires of online retailers.
  • Messages: what you send us on WhatsApp or through the website, and the phone number you use.
  • Technical information: your IP address, device and browser details and the pages you visit, collected through cookies and analytics.

How we use your information

  • To process, deliver and support your order.
  • To verify your age.
  • To answer your questions and handle reports about damaged, faulty or wrong items (see our Returns & Refunds policy).
  • To keep the site secure and prevent spam and misuse.
  • To understand how the site is used and improve it.
  • To meet our legal obligations.

Payment information

Orders are paid by Cash on Delivery. We do not collect or store payment card details on this website.

Cookies, analytics and third-party services

  • Essential cookies: our shop uses cookies to remember your cart and keep you signed in.
  • Google Analytics 4: we use it, through Google Site Kit, to measure how visitors use the site.
  • hCaptcha: a third-party service that helps protect our forms and login pages from spam and automated abuse.
  • WhatsApp chat button: clicking it opens WhatsApp, and your messages are then handled under WhatsApp’s own terms and privacy policy.

You can block or delete cookies in your browser settings, but parts of the shop, such as the cart, may stop working.

Who we share information with

We share only what is needed to run the shop: the people who deliver your order (such as your name, address and phone number), and service providers for hosting, email delivery, analytics and site security. We may also disclose information when the law requires it.

Adults only

This site is for adults aged 18 and over. We do not knowingly sell to or collect information from anyone under 18.

How long we keep information

We keep information for as long as needed for the purposes above and to meet legal and record-keeping obligations.

Security

We take reasonable steps to protect your information, but no website or online service can be guaranteed completely secure.

Your rights

Under UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may ask to see, correct or delete the personal information we hold about you, subject to legal requirements. Contact us on WhatsApp at +971 56 389 8101 or through our Contact us page with your request.

Changes to this policy

We may update this policy from time to time. The date at the bottom shows when it was last changed.

Last updated: October 2026.