Returns & Refunds Policy

This policy explains when Vape Shop Dubai UAE will replace or refund an order. Because our products contain nicotine, we do not accept change-of-mind returns.

In short

  • No returns for change of mind, opened or used items.
  • If an item arrives damaged, faulty or not what you ordered, tell us within 24 hours of delivery.
  • After review we replace or refund the affected item.

What we do not accept

  • Returns because you changed your mind.
  • Opened or used items.
  • Flavour or nicotine strength you ordered and later decide you do not like.
  • Items ordered by mistake.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, report it within 24 hours of delivery. We will review your report and, if it is approved, replace the affected item or refund it.

How to report a problem

  1. Message us on WhatsApp at +971 56 389 8101, or use our Contact us page.
  2. Give your order number and the name used on the order.
  3. Send clear photos or a short video of the item and its packaging.
  4. Keep the item and packaging until we have reviewed your report.

What happens next

We review your report and reply with the outcome. If a replacement or refund is approved, we confirm with you directly how it will be arranged. Orders are paid by Cash on Delivery, so the refund method is agreed with you case by case.

Delivery charges and timings are covered on our Customer Help page.

Last updated: October 2026.

For adults aged 18+ only. These products contain nicotine, which is addictive.